Care First  Home Medical Equipment, Inc.

To report concerns regarding patient safety or quality of care, please contact Care First management at ghayden@carefirst-hme.com. 

Within five (5) calendar days of the alleged grievance, the customer will be notified by telephone, e-mail, fax, or letter that the complaint has been received and is being investigated.    Management then has 14 calendar days to investigate the concern, make every effort to resolve the concern, and notify the customer in writing of the results of the investigation and Care First’s response to the concern.

If the grievance cannot be resolved to the customer’s satisfaction, the customer or his/her representative is to notify Care First management, in writing.  The director or designee will further investigate the grievance and contact the customer or their representative in an attempt to resolve the differences.   

If the issue is still not resolved to the customer’s or their representative’s satisfaction, the Joint Commission may be contacted without retaliatory action from Care First.

Please note, the Joint Commission only investigates concerns regarding patient safety or quality of care; matters concerning billing, insurance, payment disputes,  or individual personnel are not within the Joint Commission’s scope. 

The Joint Commission can be reached at: 

E-Mail: 
complaint@jointcommission.org
 
Fax: 
Office of Quality Monitoring
(630) 792-5636
 
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace , IL 60181

For questions regarding filing a complaint, contact the Joint Commission at 800.994.6610, Monday – Friday from 8:30a to 5:00p, Central Time., weekdays.

Care First Home Medical Equipment, Inc.
4230 Rosehill Rd, Suite 1
Garland, TX  75043
Phone:  972-303-5555
Fax:  972-303-5551
Toll Free:  1-800-508-1190

email:  ghayden@carefirst-hme.com
or
         chayden@carefirst-hme.com